Terms of service

TERMS OF SERVICE

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion. This website is owned and operated by LinnaLove. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
LinnaLove Store may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in US dollars and all charges will be processed in US dollars.

Sizing Please select or enter the size for your medical id bracelet, some of our products are standard size, meaning they are available only in size stated, some are available in different sizes and if you do not select the size the product description will state that we will send standard 8.5 inch size. If you enter or select the wrong size, there will be a restringing charge for the beaded bracelets, some products are not able to be resized without ordering an entirely new bracelet. Please check carefully and choose carefully.

Engraving Upon receiving your custom engraved medical id, you will need to check your product for any engraving mistakes. We do keep orders to check to see if it is our companys' fault or yours. We engrave exactly how you type it into the order form. We do NOT correct spelling. The more information you put the smaller the font will be. Please choose your engraving format carefully. You will need to check this and if you find an error on your custom engraved id, you will need to contact us within 3 days of receiving it. We do have tracking numbers for date of delivery. If you find a mistake, email us asap and tell us exactly what is engraved wrong, we will check that with your original engraving information on your order. You will then need to either:
1. Take a picture of the engrave id and email it to us at info@linnalove.com within the 3 days of receiving it or
2. Return the id to us via mail within 7 days of receiving it, but you will need to contact us via email prior to returning it so we can give you a RA#.
If you return it without a RA# we will not accept the package.
If we find the item is engraved due to our error, we will send out a new engraved id.
If it is on your error, then we are not responsible.
After the time stated above passes and we do not hear from you, we will not be responsible for engraving errors on our part without having to charge a fee.

Payments
Currently, paypal is our only guarantee payment method paypal has a very good guarantee policy, as a buyer, paypal will provide comprehensive protection for you, so you can rest assured shopping

Shipping Policy
We offer two modes of transport,
1: Cheap: The USPS air parcel delivery to you, costs just US $3.5, for about 7-15 days,Provide tracking number, tracking service, if the parcel is lost, we will re-send you a replacement 
2: UPS or FedEx international courier service: Cost: US20, time 3-5 days, All shipping costs are not included destination tariffs , if your country needs tariffs, you need to bear
***Shipping costs will be adjusted, if the transport company has to adjust the price, our prices will be adjusted, please purchase page freight prevail

Warranty
All products sold by LinnaLove store come with a 90 day warranty on manufacturer defects from the date of purchase. When you receive your order, please review the items carefully for any defects or errors. The warranty does not include:

Repairs made by anyone other than our skilled jewelry team
Scratching or dents that come from everyday use
Lost/misplaced products
Change after order in engraving information. Please double check all spelling and engraving upon submission. We are not responsible for any misspelling or information incorrectly submitted.
If you do not measure your wrist and select the incorrect size.

Refunds
We do not offer refunds on custom engraving. Please make sure you read the product description before ordering, as we put the size and such of the plates on each product description. If you get the product and decide you do not like it, is not a reason for a refund. If you have any questions about a product please email us prior to placing an order.
When you are placing your order, please check your engraving information before completing the order. If you notice after you submit the order on your invoice that you will receive that you have made a mistake, please send us an email immediately with the correct information or spelling. Any engraving errors made on your part will not be redone free of charge. However if there was a mistake made on the engravers part, we will redo the plate at no charge to you.
We verify all engraving information with what you typed into the text fields which are kept on file. If you order the wrong size, we can not redo the order free of charge. Please check and double check the size you will need prior to ordering. We do not offer any refunds on custom engraved items. If we make a mistake we will redo the engraving at our cost.
If you ordered the wrong size, we cannot refund you. If you decide you do not like it, we do not offer refunds.
If you do have to return an item that we gave an authorization to return, please understand that you will not be refunded for the shipping costs.
before you buy, Double consider this issue！

Canceling Order
Once your order is placed and you need to cancel you must do so in wroting within 3 hours of placing the order, as each item is custom made to order. Once your item has been made, and sent to shipping department and label is printed, we will not cancel your order.

Child Safety
Please note that some of our products are not recommended for children 8 and under. Please contact us prior to ordering. If you have a medical alert and it breaks, please remove the product away from the child. Some products have small pieces and should not be worn by children.
Some children and adults are very rough on products, therefore take complete care and safety when wearing a medical id of any sort, as some adults and children have broken stainless steel, anodized aluminum, sterling silver, gold, gold filled, plastic and more. Please be advised that any product that has broken may have sharp edges if broken, take the product away from the person, whether adult or child of any age, to keep them safe.
We all know that any type of product, be that it is jewelry, toys and more, can break and have sharp edges. Please do not leave any child unsupervised when wearing or using any type of product that they could swallow, get hurt on, choke, and get entangled in.